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Low attendant console server heartbeat rate warning

hi

In the call manager real time monitoring tool i see this message "Low attendant console server heartbeat rate warning"..and it is there continously..so what i need to do now can anyone please help on this

Karthik

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Low attendant console server heartbeat rate warning

1st step is to restart the AC service on the servers.  If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up).  From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway).  Then take a look.  If you still have an issue, we'd have to take it from there.

Hailey

Please rate helpful posts!

2 REPLIES

Re: Low attendant console server heartbeat rate warning

1st step is to restart the AC service on the servers.  If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up).  From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway).  Then take a look.  If you still have an issue, we'd have to take it from there.

Hailey

Please rate helpful posts!

Re: Low attendant console server heartbeat rate warning

hi

i restarted the AC service and the heartbeat rate is fine now thanks for the help

karthik

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