Mailbox Extension

[senanforest]

HI,

I have an extension assigned to a mailbox on System Call Handlers, how can I check the mailbox? on another word, I want to listen to the voicemail?

Thanks

Senan

[Chris Deren · Accepted solution]

When you say you have mailbox assigned to a call handler, what do you mean? Is it mapped to one of the caller inputs or after greeting actions, etc? Call handler itself is not a mailbox, unless you define it to go to one, in which case just access the mailbox from appropriate phone or press messages from any phone, hit * to go to login and enter the extension of this mailbox, followed by pin.

HTH,

Chris

[senanforest]

Hi Chris,

Thank you very much for your answer. Yes that's what I'm after, "press messages from any phone, hit * to go to login and enter the extension of this mailbox, followed by pin." it worked but when I enter the extension follow by pin, CUC telling me invalid ID. I can see the extention in System CAll Handlers and I can listen to the voicemail when I ring the extension from a phone device.

Could you please advice how I may listen to the voicemails.

Many thanks

Regards,

Senan

[Chris Deren]

So, are you entering the call handler extension? That is incorrect, call handler does not take any messages, if you have "send to voicemail" assigned on call handler then the message would go to the call handler owner, if you have no owner specified I belive it goes to the undelivered mailbox.

HTH,

Chris

[senanforest]

Yes I'm entering the call handler extension!, how do I verified that I have a call handler owner?

[Chris Deren]

You cannot enter call handler extension as call handler does not get any messages.

On the call handler go to edit --> call handler owner.

Though a better option would be on set the greeting action (after greeting) to go directly to greeting of selected voicemail user.

HTH, please rate all useful posts!

Chris

[lindborg]

ok - little confusion going on here.

1. You can leave a message for a call handler - you can set the message recipient (not the owner) to be a user or a distribution list and leave messages for any call handler or interview handler and that message will go to that user or the distribution list.  This has always been the case with both Unity and Connection.

2. The owner is only used to allow you to change the greeting for a call handler via the phone with the greetings administrator conversation - only full admins and users listed as owners of a handler can edit it.

3. if the call handler has an extension you can certainly dial it from the auto attendant or have a phone setup to forward to it.

4. This doesn't sound at all like what you want to do - if you want to log in to HEAR your voice messages you simply press "*" (by default) from the opening greeting call handler (or any callhandler) greeting and you sign in with your extension number and password (pin) to get into your mailbox.

if this is not what you're trying to do (which I'm guessing it is based on your first message) please clarify.

[senanforest]

lindborg,

That's good! so I don't need call handler owner? if yes, how can I access the mailbox(I mean listen to the mailbox)?

Regards,

Senan

[senanforest]

I logged in to a phone device I precied the envelope then the * entered the ex and the pin but CUC said invalid ID!

Thanks

Senan

[senanforest]

3. if the call handler has an extension you can certainly dial it from the auto attendant or have a phone setup to forward to it.

Number 3 is excatly what I need to do, Can I listen to the mailbox from a phone device instead of AA if yes, how? like I mentioned before when I click on the envelope then * and ex with pin number, CUC >>>>Invalid ID?

Many thanks

Senan

[senanforest]

Chris,

Please correct me from wrong. on the call handler, I clicked on the reception which it has extension 333 then clicked on Edit >> call handler owner >>> add user, from there I see users and I see undeliverable messages as Display Name.

Do I need to add a user to the call handler which is reception?

Many Thanks

Senan

[Rob Huffman · Accepted solution]

Hi Senan,

I'll just add a touch to the great info from Jeff & Chris (+5)

Let's say the call handler is 333 and you've set up on the greeting page

to take a message. When a mesage is left for 333 you want the reception

person to be able to listen to & deal with the messages. In this example

the reception person is named Bruce Moose alias bmoose, so you then go

to the Call Handler 333 > Edit Message settings page & add the Message recipient

as shown below.

When a message is left on 333 it will be in the mailbox of bmoose and the

RED message lamp will be lit etc. so you're good to go by checking directly

from that mailbox

Message Settings

Maximum Message Length*	seconds
Callers Can Edit Messages

Message Urgency

Mark  Normal

Mark Urgent

Ask Callers

Mark Messages Secure

Message Recipient

User with Mailbox		buncle azaidi achan aas1 aupgrading accessibilityservices accnnursing ajaarsma aasuchak ahorovatin abenediktsson ASHS aspahiu sbmohamed apatient asmyth awightfelske afedoruk awilliams amorin rhuffman ---  More Options ---bmoose
Distribution List		All Voice Mail  Users All  Voicemail-Enabled Contacts Network Services Group Undeliverable  Messages
	Mark  for Dispatch Delivery

After Message Action

Call Action	Hang Up Route From Next Call Routing Rule
Call  Handler	4444 delete Split 5031 Split 5056 Split 5924 Split 5927 Split 5928 Split 5963 Split 5976 Split 6035_Night 6045 Split 6197 Split 6244_Night 6445 Split 6548 Split 6632 Split 6893 Split 6895 Split 6929 Transfer Message 6952 Split 7031 split 7035 Split 7280 Split 7787 user Night transfer 8747 Split 8777 test 8853 split 8859 Split 8899 transfer to 5126 AAS - Hours - 3575 AAS - Main - 6222 AAS Advising info -  3576 AAS Transfer to  - 6035 Academic  Upgrading/Open Admissions 3722_Advising Admissions  3722_ContEd Admissions 3722_Hours Admissions 3722_Main Admissions  3722_Night Application Status Bissett Part - Time 5088 Bookstore_Hours Bookstore_Main CAPPA CAPPA Classroom CAPPA Independant Conservaory_Night 6860 Conservatory_FOIP Conservatory_Main  6821 ContEd 3833  Night ContEd  6875_Night Conted  Science 6278 Contract management Counselling Hours Counselling_ link to  Counsellors Counselling_ Main CH DRP Office DRP_Central aug262013 East Wing Help Line EnCana_CH Enrollment_5000 Dates Enrollment_5000  Events Enrollment_5000 Fax Enrollment_5000 General Enrollment_5000 Main EoC - 5900 - emergency  message Fees  8880_Main Financial  Aid Financial  Aid_Night Goodbye Greeting Admin 5599_CH Health  Services_Emergency/After Hour Health Services_Hours Health Services_Main Health Services_Nursing  Immunization Health  Services_Results Health Services_Transfer  6325 Health  Services_Transfer 6327 HelpDesk_Main HelpDesk_Night LEED Library Hours Library_CH 6140 MRU Clubs Info Line MyMRU Nursing Bridge_ch Nursing_6891 ASHS Nursing_6891 Instructors Nursing_7201 ASPN Nursing_7201  Instructors Nursing_7201 MICH Nursing_7201 Midwifery Nursing_7201 Midwifery  Instructors Nursing_7202 ACCN Nursing_7202 Ato M  Instructors Nursing_7202 N to Z  Instructors Old ITS  Help desk # Opening  Greeting Operator Parking - Main - 6914 Parking-Locker  number/combo Parking-Locker Rentals Parking-Lockers main Parking-Permit  evening/weekend Parking-Permit Full day Parking-Permit  lost/stolen Parking-Permit main Parking-Permit returns Parking-Rates/daytime Parking-Rates/evening-weekend Parking-UPass  eligibility Parking-UPass lost/stolen Parking-UPass main Parking-UPass  opt-outs Parking-visitor info Main Petroleum Joint  venture Petroleum  Land Contract PM_  PMP Designation PM_8937 Intro PM_Advanced PM_Applied PM PM_Cert level 1 PM_Construction PM_Online Cert PM_PM Cert PM_PM Seminars PM_PMP Exam Prep PM_PMP Prelim PM_Registration Prospective Records 3435 Night Registrars 3303_Access Registrars  3303_Hours Registrars 3303_Main Registrars 3303_Night Registrars  3303_Numbers Registrars  3303_Prerequisites Registrars  3303_RegWaitPrereq Registrars 3303_Waitlist Rez_Help 8888 Rob Huffman 6198  transfer Science  Challenge Science  FAQ Science  Registration Info Science Waitlist Security - 6897 to 5900 message  EoC Split MB  Test Students  Association_Main Switchboard Nite 6111_CH Transcript_order Transcripts_Main transfer test Transfer to  7001
	Attempt  Transfer
	Go Directly to  Greetings
Interview  Handler	test int
Directory  Handler	rob test DH System Directory  Handler
Conversation	Broadcast Message  Administrator Caller System  Transfer Checked Out Hotel Guest Greetings Administrator Sign-In User System  Transfer
User  with Mailbox	aachtem aadvising aancelin aarcher aas1 aasuchak abarkman abeattie abeecroft abenediktsson abishop aborras abruton accessibilityservices accnnursing acelami achan achaston achubachi acolina ---  More Options ---
	Attempt  Transfer
	Go Directly to  Greetings

Cheers!

Rob

"A smile relieves a heart that grieves" 

- Stones

[senanforest]

Hi Rob,

Many thanks, yes thats what I'm after. special thanks to Jeff & Chris you guys are awesome.

I want the user bmoose recive an email telling him "voice mail left in the mailbox, or something like that" how do I do this?

Many thanks

Senan

[senanforest]

Rob,

I just got a question in my mind, what is the call handler do here in After Message Action section?

Thanks

Senan