If you look in CUCM Admin there is an area called Voicemail Profile. Feature > Voicemail > Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.
***this will not work if both users have VM accounts***
For your example: you want all calls that go to DN 1001 and then forward to VM via 1002 to go to the 1002 mailbox.
You would create a Profile in CUCM called "1002 Transfer or whatever" which points to DN 1002 (**Voicemail Box Mask = 1002). Apply this new profile to 1001 (under DN config page VM-Profile) and when calls route through 1002 and forward to voicemail they will recieve the 1002 Greeting etc.
This profile can be applied to as many phones as needed
Hope this makes sense! Cheers!
"May your heart always be joyful
And may your song always be sung
May you stay forever young "
I have another question. Employee 1 who has a Phone 1001 has left the company. Any PSTN calls to 1001 should still play employee 1's greeting, but when callers leave a message, the message should be stored in Employee 2 having Phone 1002's mailbox.
How do we achieve this using CUCM and Unity Connection.
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