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New Member

Mailbox selection

Hi,

How do we do the following

Assume CUCM is integrated with Unity Connection,

PSTN Caller is calling a Phone 1001 who has forwarded all calls to 1002 and 1002 in turn has forwarded all calls to Voice mail.

Which mail box will take the message, 1001’s mail box or 1002’s mail box.

Where do we have the configuration control for this on call manager. I know how to do this on a CME but unable to find any related setting on CUCM.

Regards

Prakash

  • Unified Communications Applications
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Mailbox selection

Hi Prakash,

In a default configuration the messages would end up in the 1001 mailbox

This can be changed via the setting shown below;

This is available in Unity Connection 7.x;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
4 REPLIES
Hall of Fame Super Red

Re: Mailbox selection

Hi Prakash,

In a default configuration the messages would end up in the 1001 mailbox

This can be changed via the setting shown below;

This is available in Unity Connection 7.x;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Re: Mailbox selection

Hi Rob,

Thanks for replying.

I wanted to know about any configuration control available on CUCM like in CUCME, we do it using mailbox selection under each of the ephones.

Similarly, I want to know if at all there is an option, to tweak it under the individual directory number on CUCM.

Thanks

Prakash

Hall of Fame Super Red

Re: Mailbox selection

Hi Prakash,

You are most welcome

If you look in CUCM Admin there is an area called Voicemail Profile. Feature > Voicemail > Voicemail Profile. This area allows you to configure a Profile that points to a specific DN/Voicemail Box. When you apply this Profile to DN's any call that forwards to the Voicemail System from these DN's will be directed to the specified Voicemail.

***this will not work if both users have VM accounts***

For your example: you want all calls that go to DN 1001 and then forward to VM via 1002 to go to the 1002 mailbox.

You would create a Profile in CUCM called "1002 Transfer or whatever" which points to DN 1002 (**Voicemail Box Mask = 1002). Apply this new profile to 1001 (under DN config page VM-Profile) and when calls route through 1002 and forward to voicemail they will recieve the 1002 Greeting etc.

This profile can be applied to as many phones as needed

Hope this makes sense!
Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Re: Mailbox selection

Hi Rob,

I understood.

Thanks a lot for your help.

I have another question. Employee 1 who has a Phone 1001 has left the company. Any PSTN calls to 1001 should still play employee 1's greeting, but when callers leave a message, the message should be stored in Employee 2 having Phone 1002's mailbox.

How do we achieve this using CUCM and Unity Connection.

Regards

Prakash

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