Maximum Contact List Size Cisco Jabber

[Youssef Aoufi]

Hi there,

I am trying to add my coroprate directory contacts to my Cisco Jabber for Windows 9.7 client.

To do so, i am using an XML file containing all users.

I am using CUPS 8.6 and i have changed the Maximum Contact List Size to no limit.

The problem is that i can see on the CUPS user page the contacts incrementing but when i log on jabber , this list decreases to 200 contacts.

Does anyone have the same problem?

Regards

[Manish Gogna]

Hi Youssef,

Please check the following

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/deployment/10_0_1/CUP0_BK_D69EEEFB_00_deployment-guide-for-imp-100/CUP0_BK_D69EEEFB_00_deployment-guide-for-imp-100_chapter_010100.html#CUP0_TK_C94E2F34_00

Step 1	Choose Cisco Unified CM IM and Presence Administration > Presence > Settings.
Step 2	Edit the value of the Maximum Contact List Size (per user) setting. The default value is 200.
Step 3	Click Save.
Step 4	Restart the Cisco XCP Router service.

HTH

Manish

[Youssef Aoufi]

Hi Manish,

First of all thank you for your answer.

I actually using CUPS 8.6 not IM and Presence 9.

I have already change the Maximum contact List size with no luck. 

Regards

[Manish Gogna]

Hi,

The procedure remains the same for Presence 8.6

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cups/8_6/english/install_upgrade/deployment/guide/CUP_deploy/dgcupc.html#wp1202795

if its not working even after restarting Cisco UP XCP Router service then you can contact TAC for troubleshooting the same. I would recommend trying a restart of the server as well.

HTH

Manish