Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

MBX Directory - Mulitple directories for single user

I have 2 users, that have more than on folder in the mbx directory on the unity system. These users are experiencing mailbox problems.

When I attempt to detele the directoris, they say they are not empty. I can delete everything within the folder, but they re-appear if I go back in.

I have removed the user from AD and unity, but can not remove the MBX directory.

Any suggestions?

New Member

Re: MBX Directory - Mulitple directories for single user

Solution has been found. You need to run a mailbox clean up on the System Manager for Exchange, deleting any inactive accounts.

This will delete any multiple folders in the MBX directory. Once they are gone, you can remove the user as normal.

In this case, I had to remove the users and re-create them to fix the mailbox problem (which was showing messages, but no message were available, since there was 3 folders for one user)