Meeting place Express Out Dialing-Not detecting DTMF
I have cisco meeting place express. The problem is when the user makes out dialing from meeting place express, calls are going through. and MPE Prompt "input 1 enjoy the meeting. input 2 stop call me. ". when user input 1, But meeting place express is not detecting DTMF keys. still prompt "input 1 enjoy the meeting. input 2 stop call me. ".
Step 1 Log in to the Cisco Unified MeetingPlace Express operating system as the root user.
Step 2 At the password prompt, enter the root password. The Cisco Unified MeetingPlace Express operating system desktop appears.
Step 3 Right-click on the desktop.
Step 4 From the menu, select New Terminal. This brings up a terminal session.
Step 5 At the CLI, enter the following:
eventlog -b -e
For the start time (the -b value), enter a time shortly before the call failed. For the stop time (the -e value), enter a time shortly after the call failed.
Step 6 Check the DID/DNIS and input events to determine which port is yours.
Step 7 Look later in the trace to see if DTMFs sent from your phone were being detected. If they are not detected, then check the following:
â¢Verify that the telephony network is using RFC2833 digits or out-of-band digits. (The Cisco Unified MeetingPlace Express system does not support in-band digits.)
â¢Network congestion might be preventing the RFC2833 digits or out-of-band digits from reaching the system.
â¢Check if G.729 coders are being used somewhere in your network, instead of G.711. G.729 will seriously corrupt in-band digits (DTMF) causing these digits to either be lost or changed. If this is happening and RFC2833 is not a good choice, consider converting to a pure G.711 network.
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