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Community Member

Meetingplace v8 authentication with WebEx not working

I am having a slight issue with MeetingPlace v8 authentication with Cisco WebEx.  I am using the type-II integration using Cisco WebEx MCS Node and using SSO via the Call Manager.  The user profiles are being imported from Callmanager correctly.

When I logon to WebEx I am redirected to the MeetingPlace logon page.  But when I logon I receive the error -

'unable to complete authentication with Cisco WebEx'

I know that the username/password check is working as I can see the Logout button at the top right of the screen.  I should be redirected to WebEx again but I am not.  If I look at the Admin pages of the WebEx site the user has not been created.  I have uploaded the cert from MeetingPlace to WebEx, just in case.

Also, not sure if this is related, but if I reset the TSP connection from MeetingPlace Admin (WebEx Site and Server) I receive the error - 'Cisco WebEx could not authenticate user using XMLAPI'

Really scratching my head on this one now.

Everyone's tags (1)
Community Member

Meetingplace v8 authentication with WebEx not working

Hey Andy,

Your problem is definitely caused by the TSP connection failure. There's a few things that you will want to check to troubleshoot this one.

-Make sure the APP server is synced with NTP. Time synchronization is one of the most common causes of these failures. Esp. with a new installation.

-Review the network requirements and make sure you have these ranges open for your firewalls:

-And just as a sanity check did you upload the SSO certs to the WebEx site to configure the authentication and MP integration?

If you're still unable to resolve this, you can open up a TAC case and have one of us take a look at the issue.

Let us know if this helps,

Community Member

Hello, i have this problem

Hello, i have this problem too. How dis yo solved this issue?



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