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New Member

Message button is not working

We have just upgraded Unity Connection to version 8.6. If I press message button on phones that do have voice mail setup, I get do not hear anything it just drop dead. Now the phones that has voice mail setup is working fine.

Any help.....plz

7 REPLIES
Hall of Fame Super Red

Message button is not working

Hi Munir,

Do the phones that don't have VM have Voicemail Profiles set up on their DN's

in Communications Manager? This is where the relationship between the Message

Button and what it dials when pressed is set.

Cheers!

Rob

New Member

Re: Message button is not working

Yes Voicemail profile is setup and we use same default profile for all our phones.

Thanks

Munir

Blue

Re: Message button is not working

Hi Munir,

You query is not clear. When are you seeing dead air, in which case.

regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
New Member

Re: Message button is not working

When I press button on phones that do not have voicemail setup. Before upgrade I use to hear opening greeting when I press message button on phones that do not have voicemail setup.

Thanks

Munir

Hall of Fame Super Red

Message button is not working

Hi Munir,

What do you hear if you dial the VM Pilot# from one of these non-working phones?

Cheers!

Rob

New Member

Re: Message button is not working

Same dead air.

Munir

Thanks

Hall of Fame Super Red

Message button is not working

Hi Munir,

OK ...well at least we know it's not just the Message button

I would use this Tool from the great suite of Unity Tools to have a look and see if the call

even reaches CUC;

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

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