Message button is not working

[munirwalyani]

We have just upgraded Unity Connection to version 8.6. If I press message button on phones that do have voice mail setup, I get do not hear anything it just drop dead. Now the phones that has voice mail setup is working fine.

Any help.....plz

[Rob Huffman]

Hi Munir,

Do the phones that don't have VM have Voicemail Profiles set up on their DN's

in Communications Manager? This is where the relationship between the Message

Button and what it dials when pressed is set.

Cheers!

Rob

[munirwalyani]

Yes Voicemail profile is setup and we use same default profile for all our phones.

Thanks

Munir

[ronpatel]

Hi Munir,

You query is not clear. When are you seeing dead air, in which case.

regards

Ronak Patel

[munirwalyani]

When I press button on phones that do not have voicemail setup. Before upgrade I use to hear opening greeting when I press message button on phones that do not have voicemail setup.

Thanks

Munir

[Rob Huffman]

Hi Munir,

What do you hear if you dial the VM Pilot# from one of these non-working phones?

Cheers!

Rob

[munirwalyani]

Same dead air.

Munir

Thanks

[Rob Huffman]

Hi Munir,

OK ...well at least we know it's not just the Message button

I would use this Tool from the great suite of Unity Tools to have a look and see if the call

even reaches CUC;

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob