Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Message Indicator Light not coming on after Upgrade to CUCM 7.1.(2)a

getting the voice mail message but light isn't turning red.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Message Indicator Light not coming on after Upgrade to CUCM

Hi there,

Have you looked at the steps in this guide?

Troubleshooting Guide for Cisco Unity Connection Release 7.x

Message Waiting Indicators (MWIs)

http://www.cisco.biz/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html

Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

3 REPLIES
Hall of Fame Super Red

Re: Message Indicator Light not coming on after Upgrade to CUCM

Hi there,

Have you looked at the steps in this guide?

Troubleshooting Guide for Cisco Unity Connection Release 7.x

Message Waiting Indicators (MWIs)

http://www.cisco.biz/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html

Cheers!

Rob


Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Message Indicator Light not coming on after Upgrade to CUCM

Hi Rob,

Thanks for the response.  Very helpful link.

The problem turned out to be the partition for the MWI dn was missing in the CSS.  Pretty strange since we have many CSS for each locations.  The partition was in every other CSS.  TAC said they've never seen where something like that happened after an upgrade.

Mark

Hall of Fame Super Red

Re: Message Indicator Light not coming on after Upgrade to CUCM

Hi Mark,

Nice work here my friend! Good troubleshooting I've never

heard of that happening either, but with this stuff there's a first

for everything.

Cheers!

Rob

444
Views
0
Helpful
3
Replies