Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Message Monitor

When a call comes into vm and it pops up on the phone the "take" and "monitor" buttons do not work and result in hanging up on the person leaving them message. This worked fine until we upgraded to CM 7

thoughts?

1 REPLY

Re: Message Monitor

Hi -

Forwarding you a link to the troubleshooting Phone View (which includes Message Monitor) for Unity - http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml

I'm wondering if you need to change your CUCM integration in Unity UTIM? The document does reference checking that and includes steps to take to diagnose specific errors. Also thinking there might have been a change in the CUCM Application user for Phone View?

Ginger

109
Views
0
Helpful
1
Replies
CreatePlease to create content