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Community Member

Message playback from external callers UConn 8

If I have the Playback Settings set to play Sender's Information before playing each message, I get the sender's name if it is an internal caller (which is what I want), but I get a robotic voice saying " from Cisco Unity Connection Messaging System" if it is an external caller.  Is it possible to not provide sender information for external calls, only provide it for internal calls?  I checked my old Unity 4 system and that is what it does.  I'd like the same on the new Unity Connection 8.0(3a) system.  Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Message playback from external callers UConn 8

Hello,

It's possible this may be related to CSCti37610.

More info is viewable from Bug Toolkit:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti37610

Final resolution has not been found at this point. But there is a workaround listed in the defect.

Thanks,

Scott

2 REPLIES
Cisco Employee

Re: Message playback from external callers UConn 8

Hello,

It's possible this may be related to CSCti37610.

More info is viewable from Bug Toolkit:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti37610

Final resolution has not been found at this point. But there is a workaround listed in the defect.

Thanks,

Scott

Community Member

Re: Message playback from external callers UConn 8

Thanks!  That did the trick.  I apologize for not checking the bug list first.

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