Message playback from external callers UConn 8

[jhitt-limited]

If I have the Playback Settings set to play Sender's Information before playing each message, I get the sender's name if it is an internal caller (which is what I want), but I get a robotic voice saying " from Cisco Unity Connection Messaging System" if it is an external caller.  Is it possible to not provide sender information for external calls, only provide it for internal calls?  I checked my old Unity 4 system and that is what it does.  I'd like the same on the new Unity Connection 8.0(3a) system.  Any ideas?

[Scott Hills · Accepted solution]

Hello,

It's possible this may be related to CSCti37610.

More info is viewable from Bug Toolkit:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti37610

Final resolution has not been found at this point. But there is a workaround listed in the defect.

Thanks,

Scott

[jhitt-limited]

Thanks!  That did the trick.  I apologize for not checking the bug list first.