I have Unity 4.2(1) set up as UM to Exchange 2003 SP2.
Imported some users, but when they try to access their VM on the phone it plays the UMR message that says the Message server is off line.
In the Event log I see these errors
Event id :110
Source : CiscoUnity_UMR
The Unity Message Repository cannot communicate with the Partner Mail Server to deliver messages. Messages will be held in the temporary store until the mail server is available. 1446
Event id :1017
Source : CiscoUnity_ExchangeMo
The Partner Exchange Server <EXServer> is offline during ExchangeMonitor Startup. All message notification processing is disabled until this has been resolved. When the Exchange Monitor detects that this server is back online, registration for notifications will proceed.
The current member server is <EXServer> witch is not the BridgeHead.
Now I?m trying to run the Unity Message Store Configuration Wizard.
I specify <BHServer> as the new Exchange Server and the First Storage group as the Mailbox store.
The moment I press Next the Wizard closes dow and gives this event error.
Event id :318
Source : SQLSERVERAGENT
Unable to read local eventlog (reason: The data area passed to a system call is too small).
Any one with ideas?
I also get a few event errors from the CiscoUnity_PhGreeting Source.
I believe the problem you are encountering with the Message Store Configuration Wizard is described in an existing defect (CSCsd99610) and there is a workaround (details are available in the Bug Toolkit http://tools.cisco.com/Support/BugToolKit/).
This should allow you to change your partner server to the Exchange bridgehead successfully, but there may still be another problem here since it sounds like Unity is not able to connect to at least one of your Exchange servers.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...