When I want to forward a message, I press 5 and it asks me to spell the name or distribution list. I can then press ## to change to number dialing. Is there any way to make the number dialing hte default and the name/distribution list, the ## option? I am using Cisco Unity 4.0 Build 4.0(3) SR 1
Have a look at this excerpt and document. I think that this is what you are looking for:
Changing Your Message Addressing Setting
Cisco Unity provides two ways to address messages to other subscribers by using your phone keypad:
Spell a subscriber name.
Enter a subscriber extension.
You change the message addressing setting that Cisco Unity uses by default only from the Cisco Unity Assistant, not by phone. Depending on how Cisco Unity is set up, you may be able to switch between spelling and number entry by pressing ## when you are prompted to address a message over the phoneregardless of the message addressing setting that you choose in the Cisco Unity Assistant.
Glad that worked! Jeff Lindborg (Unity Guru) is correct (as always!!) about using the Bulk Edit, and I think you can also change this system wide by changing a parameter in the Unity coversation that you are using. Have a look:
Subscriber Template Conversation Settings
The standard subscriber conversation is a set of prerecorded instructions and options that Cisco Unity plays over the phone to subscribers when they listen to, send, and manage messages, and as they change their Cisco Unity settings. Note that Cisco Unity also offers an alternative to the standard conversation conversation.
Select how subscribers address messages to other subscribers. Subscribers can address messages over the phone by entering subscriber extensions, by spelling their first names, or by spelling their last names. Addressing by name requires lettered keypads on subscriber phones.
In the subscriber conversation, subscribers can switch between addressing by name and addressing by extension by pressing the # key twice. Note that when the Enable Spelled Name Search check box is unchecked on the System > Configuration > Settings page, subscribers can address messages over the phone only by entering subscriber extensions.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...