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messages before anwsering the call

Hi, im facing my first IP telephony project and i have to do something i have never done before


When someones calls the "long" number of the company, the cistmer requested a messager before the call being anwseerd

somethin like

"if you want to speak with sales, press 1, wit tech support press 2 ... , if yo know the extension you want to talk with press 4, otherways stay on the line.."

how can i do that, im not asking for the configuration, just, whre to look for it, we are running a call manager express dont know the version, but one of th elatest ones.

Thankn in advance

Cesar.

1 Accepted Solution

Accepted Solutions

CME can do IVR using TCL scripts - look at the B-ACD functionality described at the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

If you have a Unity Express module in your CMR router you could also use the Auto-attendat script editor to create the menus - this is a graphical tool and is probably easier to configure than TCL.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

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View solution in original post

5 Replies 5

Tray Stoutmeyer
Cisco Employee
Cisco Employee

Not sure on the CUCM side but Unity and/or Unity Connection can do this with no problems using Caller Input on a CallHandler. Without more info, I can't expand much other then that.

Tray

Thats exactly what i need,

So that funcionality its being provided by the unity not the cme right?

Thaks a lot!!! since i had never done it before maybe i will come back with more questions...

Yes CUCM doesn't have that functionality. Unity and Unity Connection can provide users with options for input to direct them where they want to go. For more information, read up on call handlers etc.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

This same doc also has info on the other types of Call Handlers, Call Management and routing etc. This would be a good read for you.

Tray

CME can do IVR using TCL scripts - look at the B-ACD functionality described at the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html

If you have a Unity Express module in your CMR router you could also use the Auto-attendat script editor to create the menus - this is a graphical tool and is probably easier to configure than TCL.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/scripteditor.html

Please rate helpful posts

Actually im using unity express, but you guys point me in the right direction, im still struggling with other configurations but thanks to both!!!!!

regards

Cesar

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