Messages Deleted in Outlook do not get permanently deleted by aging policy

[WilliamEWelch]

Our message aging policy is setup to permanently delete messages asap. It works ok when a user does a delete from the phone but when the user deletes from MS Outlook, the messages linger forever.

When checked from a phone, the Outlook deleted messages are in the old items folder and are labeled deleted messages. If these messages are then deleted via the phone, they do go away and the messages count in the CUC Edit>Mailbox>Mailbox Information does go to zero finally.

Any ideas why the Aging policy doesn't work with Outlook? Is there a way to permanently delete the deleted items in the mailboxes of all users?

Here is our default system policy which is used on all mailboxes:

Enabled - checked

  Move new messages to the saved folder in 7 days - unchecked

  Move saved messages to the deleted folder in 14 days - checked

     Number of days alert is sent priot to moving saved messages - 3

  Permanently delete messages in the deleted folder in 1 day

     Send alert to user prior to deleting messages - unchecked

     Number of days alert is sent prior to deleting messages - 3

  Secure rules are both unchecked

CUCM 8.5.1.12018-1

CUC 8.6.1.10000-109

[Jonathan Schulenberg]

This is working as designed. The BU purposely did not expunge messages when they appear to be deleted from Exchange as they were worried about a bad EWS API call/result making messages disappear on users. At least this way they have a chance to pull the message back from the deleted folder.

What you should see is the message get expunged one day after it is marked deleted. Is this happening? If not then you need to engage TAC. Supporting documentation:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumg020.html#wp1244813

[Rob Huffman]

Hi Bill,

I just wanted to add this reference to the great tips from Jonathan (+5 "J-Man")

I don't see your version in the "fixed-in" releases;

CSCtr43597 - UC 8.5.1ES16.11900-16 Message Aging Does Not Work

Description

Symptom:UC 8.5 message aging policy set to purge deleted messages after one day and it does not purge messages.Conditions:The root cause is known:If the difference between the MessageModificationtime+DeleteAgingRuleNumDay and the SystemCurrentTime is more than 99 days, the exception" Overflow occurred on a datetime or interval operation" is thrown by Informix as part of SELECT query on VIEW vw_MessageAging.And the MessageAging procedure is aborted.Workaround:None

Details

1st Found-in:                          (1)

8.5

More

Less

Status:

Fixed

Last Modified:

Feb 27,2012

Known Affected Versions:

More

Less

Fixed-in:                          (6)

8.6(2.10000.30), 8.6(1.98000.53), 8.6(1.98000.126)

8.6(1.64), 8.5(1.13031.1), 8.5(1)ES56

More

Less

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (17)

Cheers!

Rob