We are using Unity 4.0(5) with Lotus notes. We have some cases where voice mails will show up in the user's inbox, but they will have no MWI on their phone and unity will say that they have no messages.
To me this indicates that something is set up incorrectly with their Domino user account that is preventing Domino from informing Unity about changes in their inbox. Is this correct? Where should I start looking?
Have you tried reinstalling DUC on the Notes server in question? This corrected a similar issue for us.
You can try restarting the AvMsgStoreMonitorSvr and see if it updates the MWI. While we were troubleshooting the DUC issues, I created a BAT file that ran every 5 minutes restarting that service. It got us by until a fix was found?
We're running Unity, and we had a few users that had the same issue. Check your event log on your Unity server; if it says something about not being able to monitor the user's mail file and that MWI events won't work, you may need to delete the user out of Unity and re-add them so Unity/Domino could recreate the key needed for Unity to access the mail file.
You'll know if this is a possible solution by looking in your "voice inbox" view on your Lotus mail file. If none of your messages are there, give this a shot.
The short answer is that you don't.... That isn't entirely true while at
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the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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