Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

Missed call notification through e-mail using Unity Connection


  Could we configure Unity Connection for missed call notification, once there is a missed call the notification will be send by email to that user ?



Cisco Employee

No, we don't have such

No, we don't have such feature.



if this helps, please rate
Community Member

Even in future release of

Even in future release of Unity Connection 10.5

Cisco Employee

Roadmap questions cannot be

Roadmap questions cannot be addressed at CSC, reach your SE/AM, or ask in partner communities.



if this helps, please rate

Here's a potential way you

Here's a potential way you could try to do this, though it's quite cumbersome:

On a new Unity user, set to no greeting, maximum message length of 1 second, uncheck "Callers Can Edit Messages", and set the After Message Action to the intended user's "real" mailbox. Set up message relay on this 1-second mailbox to the user's email address. Missed Call forwarding rules on the phone will need to forward to this fake mailbox instead of the real mailbox... potentially with a *XXXXXX type of direct-to-vm CTI Route Point.

So here's the intended call flow:

  1. Caller (5555555555) calls user's phone (123456).
  2. User doesn't answer, phone forwards to first Unity box (546367).
  3. With no greeting, and 1 second message time, Caller only hears initial beep before being forwarded to second Unity box (123456). The user will get an email with a subject like "Message from CALLER NAME (5555555555)" with a 1-second wav file attached at this point.
  4. Caller gets greeting on second Unity box, and option to leave a voicemail as usual.


It's not a great solution, but if this is an absolutely-must-have-feature for a few users and you have the extra user licenses to spare, it's one potential way to achieve the effect. The email subject is a bit misleading though, as it's not actually the caller's message.


Community Member


CreatePlease to create content