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New Member

Missed, Received, Placed Call Logs cache

Hi All,

I am having a hard time trying to find documentation that explains limitations/settings for the call logs on the IP Phones themselves.  I believe that the missed calls for example are stored locally on the device, and if you have extension mobility setup you have the option of clearing the logs on logout.  Also, if the DN is a shared line, then the calls will not log.  I also see from the CUCM side where you can configure on the line or through the user options the ability to toggle off the call logging feature.  But what I really want and need to know is how many missed calls will be in the log by default (or placed and recieved).  Is it 100, then it starts to overwrite?  What drives the timeout, a numerical limit or a time limit?  Can these settings be adjusted at all?  Do the settings or parameters differ by device type?  I have been looking like crazy for answers to these questions and I cannot find them.

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Missed, Received, Placed Call Logs cache

Hi Jeremiah,

The calls logs are hard coded based on the phone models in question

Feature Cisco IP Phone 7960G and 7940G

Maximum supported entries 32 each for Missed Calls, Received Calls,
and Placed Calls lists.


Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE

100 each for Missed Calls, Received Calls,

and Placed Calls lists.


http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7961g_7961g-ge_7941g_7941g-ge/4_1_3/english/usr_adm/enhancements_guide/6141ftrs.pdf


This info is included in the specific IP Phone "User Guide" for each model. Here is the example for the 7942/7962

Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/7_1_2/english/user/guide/62enu712.pdf

And the 7945/7965;

Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/7_0/english/user/guide/65enug70.pdf

This can be mitigated for "Missed Calls" on the Shared Lines ie; you can turn it on/off ;

Logging Missed Calls For Shared Lines

--------------------------------------------------------------------------------

Tip The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.

--------------------------------------------------------------------------------

Description

With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone.

Missed Calls

The missed calls feature allows the phone administrator to specify whether missed calls will get logged in the missed calls directory for a given line appearance. The following properties apply to the missed calls feature:

The line can represent a directory number or shared line. The default behavior logs all missed calls on all lines.

Missed call logging operates on a line basis. The line can represent a directory number or a shared line.

If the phone administrator configures a line appearance (share or non-shared), so missed calls do not get logged, calls to that line never get logged in the missed call log directory, even if the calls eventually get forwarded due to no answer.

If more than one line key gets configured on a phone, logging missed calls depends on the missed call log setting for each line.

Missed call logging gets controlled by an on/off configuration parameter that is sent to the phone in the configuration file.

The Missed Calls Log configuration does not affect any existing or previous call log items.

Calls on lines that are not logged do not affect the New Missed Call status message.

If the phone administrator turns off the missed calls feature on the configured line appearance, the missed calls do not get listed in the missed call history on that line appearance.

In addition to these properties, the following properties continue to apply all calls:

All calls that are received on a phone appear in the Received Calls log, regardless of the line on which they were received.

All calls that are made from a phone appear in the Placed Calls log, regardless of whether they were placed from a shared or primary line.

The missed calls feature gets supported on the following phones that are running SCCP and SIP:

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7931G (SCCP only)

Cisco Unified IP Phone 7941G/GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G/GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G-GE

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613.html#wp475040


Cheers!
Rob

"Everything is broken" - Bob Dylan

3 REPLIES
Hall of Fame Super Red

Re: Missed, Received, Placed Call Logs cache

Hi Jeremiah,

The calls logs are hard coded based on the phone models in question

Feature Cisco IP Phone 7960G and 7940G

Maximum supported entries 32 each for Missed Calls, Received Calls,
and Placed Calls lists.


Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE

100 each for Missed Calls, Received Calls,

and Placed Calls lists.


http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7961g_7961g-ge_7941g_7941g-ge/4_1_3/english/usr_adm/enhancements_guide/6141ftrs.pdf


This info is included in the specific IP Phone "User Guide" for each model. Here is the example for the 7942/7962

Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/7_1_2/english/user/guide/62enu712.pdf

And the 7945/7965;

Missed Calls, Placed Calls, or Received Calls. Each stores up to 100 records.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/7_0/english/user/guide/65enug70.pdf

This can be mitigated for "Missed Calls" on the Shared Lines ie; you can turn it on/off ;

Logging Missed Calls For Shared Lines

--------------------------------------------------------------------------------

Tip The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.

--------------------------------------------------------------------------------

Description

With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User Options, so Cisco Unified Communications Manager logs missed calls in the call history to a specified shared line appearance on a phone.

Missed Calls

The missed calls feature allows the phone administrator to specify whether missed calls will get logged in the missed calls directory for a given line appearance. The following properties apply to the missed calls feature:

The line can represent a directory number or shared line. The default behavior logs all missed calls on all lines.

Missed call logging operates on a line basis. The line can represent a directory number or a shared line.

If the phone administrator configures a line appearance (share or non-shared), so missed calls do not get logged, calls to that line never get logged in the missed call log directory, even if the calls eventually get forwarded due to no answer.

If more than one line key gets configured on a phone, logging missed calls depends on the missed call log setting for each line.

Missed call logging gets controlled by an on/off configuration parameter that is sent to the phone in the configuration file.

The Missed Calls Log configuration does not affect any existing or previous call log items.

Calls on lines that are not logged do not affect the New Missed Call status message.

If the phone administrator turns off the missed calls feature on the configured line appearance, the missed calls do not get listed in the missed call history on that line appearance.

In addition to these properties, the following properties continue to apply all calls:

All calls that are received on a phone appear in the Received Calls log, regardless of the line on which they were received.

All calls that are made from a phone appear in the Placed Calls log, regardless of whether they were placed from a shared or primary line.

The missed calls feature gets supported on the following phones that are running SCCP and SIP:

Cisco Unified IP Phone 7906G

Cisco Unified IP Phone 7911G

Cisco Unified IP Phone 7931G (SCCP only)

Cisco Unified IP Phone 7941G/GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7945G

Cisco Unified IP Phone 7961G/GE

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7970G-GE

Cisco Unified IP Phone 7971G-GE

Cisco Unified IP Phone 7975G

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/6_1_3/cucm-rel_note-613.html#wp475040


Cheers!
Rob

"Everything is broken" - Bob Dylan

New Member

Missed, Received, Placed Call Logs cache

Rob,

You sir are a gentleman and a scholar!  This is exactly the info I was looking for and I knew it had to be out there!  It is pretty much what I expected as well, Thank you very much!!!

-Jeremiah

Hall of Fame Super Red

Missed, Received, Placed Call Logs cache

Hi Jeremiah,

You are always welcome my friend

Cheers!

Rob

"Everything is broken" - Bob Dylan

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