10-17-2017 02:40 PM - edited 03-19-2019 12:52 PM
Hello All,
CUCM: 10.5(2)
Phones: 7941, 7961, 7962
I noticed today that when you attempt to change the ringtone for individual lines on the phone, that the ring selection does not match the ring selection of the "Default Ring" options. This is the case for every phone I looked at today, so I know its not just one phone.
The ringtones listed under the "Default Ring" setting, in: Settings > User Preferences > Rings > Default Ring match what's in the RingList.DAT file. But, when you try to select a ringtone for an individual line, it only shows: Ring1, Ring2... Ring7, Silent
Any idea why these Ring selections don't show the same list for each line as it does for "Default Ring"?
Also, there is a file called Ringlist.xml, which shows more ringtones then what's in the RingList.DAT file. What's the difference between these 2 files?
Thanks in Advance,
Matt
Solved! Go to Solution.
10-24-2017 09:39 AM
Forgot to comment back with my results...
After editing the DistinctiveRingList.xml file, uploading it back to all of our CUCMs, and then restarting the TFTP service on all our our CUCM nodes. You can now see ALL Ringtones under each individual line settings for Ringtone selection.
So it looks like DistinctiveRingList.xml controls what you see on each individual line's ringtone list and the Ringlist.xml file controls what you see under the Default Ring selection.
-Matt
10-17-2017 04:58 PM
Can not answer your first question that behavior seems odd. You might want to upgrade firmware to see if the behavior is still there. But it is my understanding that ringlist.dat was the older way to do it, maybe even with ealry sip loads on the 7940s. Editin Ringlist.xml is the way I have always edited these files and from my understanding is what these model of phones will look to for ringtones.
10-19-2017 08:56 AM
10-19-2017 09:02 AM
Are you running the most current firmware version on the phone?
10-19-2017 09:38 AM
10-19-2017 10:38 AM
I restart tftp during the day all the time. Just don't have phone attempt to download new firmware as your doing it.
10-24-2017 09:39 AM
Forgot to comment back with my results...
After editing the DistinctiveRingList.xml file, uploading it back to all of our CUCMs, and then restarting the TFTP service on all our our CUCM nodes. You can now see ALL Ringtones under each individual line settings for Ringtone selection.
So it looks like DistinctiveRingList.xml controls what you see on each individual line's ringtone list and the Ringlist.xml file controls what you see under the Default Ring selection.
-Matt
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