06-20-2007 04:26 AM - edited 03-18-2019 07:29 PM
Hi,
I ve created the 2 user and cti pool, the rp but the root point still not Oregisterd on the CCM. And on the mobility the two links are Out Of Service.
Any idea about this ?
Regards
Solved! Go to Solution.
06-22-2007 09:40 PM
Can you enable the JTAPI auto update, so you will have the correct JTAPI version working with CCM 5.1.
06-20-2007 06:13 AM
Have you associated the cti ports with the mm_shared/mm_out user (dont remember which user - please check the documentation) ? Try restarting CTI manager service on CM server and Mobility manager service from MM server.
06-20-2007 06:19 AM
We have associated one user with the RP and the shared line and another user with the cti outgoing. We ve restarted MM and CCM, but the RP is not registered.
06-22-2007 09:40 PM
Can you enable the JTAPI auto update, so you will have the correct JTAPI version working with CCM 5.1.
06-23-2007 08:33 AM
Good catch Marcos, That is something that was told by TAC to set me when i had similar issues.
06-24-2007 08:44 AM
Hi thanks fo your reply,
Could you explain me what i should enable fo the jtapi. Is there something about this in the documentation.
Regards
Nicolas
06-24-2007 08:05 PM
This setting can be fiound under Mobility manager system parameters.
06-28-2007 05:30 AM
Hi,
Thanks a lot, I ve enabled the jtapi autoupdate, and the links comes up!!
Regards
Nicolas
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