Here is the scenario: CM 6.0 and UCCX 5.0(1). When a customer calls in, no agents availale, customer is being queued and the music starts playing really loud. If a customer is being put on hold by an agent, music plays at normal level. Any ideas? I'm using the same music on hold file.
I had this problem too. Are you using a vru (CVP) for your MOH? In my case I was and had to edit the wav file on the media server to lower the volume in the file itself. WavePad is a free tool which can do that very easily.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...