MOH

[Kevin Frazer]

Does anyone know of some good ways to troubleshoot Music on Hold?

[Rob Huffman]

Hi Kevin,

It's hard to say without knowing a few more details. Is this CCM or CME? An audio file or 'Fixed' source? Did it ever work? Were there any changes made recently?

Here are some docs that may help :)

Troubleshooting Cisco Unified Communications Manager MOH Error Message

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml

Media Resources Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b30.shtml

CallManager Music on Hold Frequently Asked Questions

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml

Let us know,

Rob

[Kevin Frazer]

Hello Rob,

Sorry. I am using CCM 5.1.3 and I don't believe it ever worked. No changes made recently. Thanks for the links!

[Rob Huffman]

Hi Kevin,

No worries my friend! If you go through the step by step for CCM 5.1(3) MOH, you will probably find the issue;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsmoh.html

Hope this helps!

Rob