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New Member

MOH

Does anyone know of some good ways to troubleshoot Music on Hold?

3 REPLIES
Hall of Fame Super Red

Re: MOH

Hi Kevin,

It's hard to say without knowing a few more details. Is this CCM or CME? An audio file or 'Fixed' source? Did it ever work? Were there any changes made recently?

Here are some docs that may help :)

Troubleshooting Cisco Unified Communications Manager MOH Error Message

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008084ec31.shtml

Media Resources Interactive Voice Network Configuration Example

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00807f8b30.shtml

CallManager Music on Hold Frequently Asked Questions

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml

Let us know,

Rob

New Member

Re: MOH

Hello Rob,

Sorry. I am using CCM 5.1.3 and I don't believe it ever worked. No changes made recently. Thanks for the links!

Hall of Fame Super Red

Re: MOH

Hi Kevin,

No worries my friend! If you go through the step by step for CCM 5.1(3) MOH, you will probably find the issue;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsmoh.html

Hope this helps!

Rob

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