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Moving Unity 5 mailboxes from Exchange 2003 to Exchange 2007

Hi, we've recently come across an issue where our faxes are not being delivered to their subscriber mailboxes after the 'fax Service' mailbox has been moved to a new Exchange server.

I have noticed that the 'Fax Service' mailbox that was moved, is receiving the test faxes, but they are not being swept and delivered to the subscribers.

I have not yet re run the Fax configuration tool incase there was an alternative solution to this issue.

any suggestions?

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2 REPLIES
Cisco Employee

Re: Moving Unity 5 mailboxes from Exchange 2003 to Exchange 2007

I am assuming this is right fax. If not, disregard. If so, see this link for configurations etc.

http://www.cisco.com/en/US/products/ps6178/products_installation_and_configuration_guides_list.html

Tray

New Member

Re: Moving Unity 5 mailboxes from Exchange 2003 to Exchange 2007

Thanks for your response Tray, but not using Right Fax server. (sorry i should've detailed that)

I managed to solve the issue in the end. Combination of Permissions for the system accounts on the new Exchange server - Full Mailbox access for all and restart of services.

For future reference: http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/maintenance/guide/ex/5xcumge060.html#wp1118788

cheers

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