We have 2 CUPS cluster with Inter-Cluster setup. We are trying to move the user from one cluster to another.
CUCM is ver 9.1
CUPC is ver 9.1
On CUCM cluster A I untick "Home Cluster" and "Enable User for Unified CM IM and Presence". Result been that on CUPS cluster A the user is now in a state of "Node Assignment: UNASSIGNED", "Subcluster Assignment: UNASSIGNED" and "Licensed IM and Presence: UNLICENSED"
The issue I am having is when on CUCM cluster B I select "Home Cluster" and "Enable User for Unified CM IM and Presence" the user in CUPS cluster B comes up with a warning "Duplicates Found User is assigned to CUPS Cluster A in another cluster"
Any suggestion on how to resolve this so i can move the user from CUPS cluster A to B?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...