Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

MPE 2.1 Profile Passwords

Hello,

I have a MPE 2.1.1.2 system integrated with my CCM 5.1.3.5000-3 system. I have setup the AXL User authentication and users can log in to the web interface just fine. The issue I am having is that they cannot login through the phone when they call the system, it says their passwords are not recognized. Their password *should* be the PIN defined in CCM but that doesn't seem to be the case, I changed my PIN and tried logging in through the TUI with no luck. Any help would be appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: MPE 2.1 Profile Passwords

Hi!

Seems you are hitting a bug: CSCsk89314 VUI Authentication to Communications Manager 5.x Fails due to PWD Tag.

The CUCM version you are running does not include the fix, so you can contact TAC and ask for the ES you need.

Hope this helps!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
2 REPLIES
Cisco Employee

Re: MPE 2.1 Profile Passwords

Hi!

Seems you are hitting a bug: CSCsk89314 VUI Authentication to Communications Manager 5.x Fails due to PWD Tag.

The CUCM version you are running does not include the fix, so you can contact TAC and ask for the ES you need.

Hope this helps!

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: MPE 2.1 Profile Passwords

That seems to be what it is. I have applied a ES patch and can authenticate properly now. Thanks a bunch.

107
Views
0
Helpful
2
Replies