MPX-VT1.2, cannot start 2nd session the ad-hoc webconf from CUPC

[cjrchoi11]

-MPX-VT 1.2

-CUPC1.2

The scenario is,

-1st ad-hoc webconf session from CUPC between station A and B, successful

-2nd session between C and D. popup error message on CUPC as follows,

"The web conferencing server has reached its licensed capacity for the current time. please try your meeing again later"

6 ad-hoc webconf license are exist but why cannot start the 2nd session. Is the license means 1 session and max 6 participants? Advise please.

MPX-VT license summary,

Name Enabled Installed Comment

voiceconf 6 0

webconf 6 6

maxadhoc 30 30

systemsoftware No No

adhocsystemsoftware Yes Yes Valid for version 1.2

languages No No

stdvideoconf 10 10

Thanks in advance,

[Ginger Dillon]

Hi -

Here is something to check ... I am running MPE 1.2, not the VT variety. Start your 1st adhoc webconf from CUPC between station A and B. Prior to attempting another, from your MPE server, go to Reports and select In-session monitoring. You can also run the Port Utilization report to see the number and type of ports in use. It would be interesting to see how many web sessions are really in use. Also, from the troubleshooting guide, check out this link -

http://www.cisco.com/en/US/docs/voice_ip_comm/cupc/1_2/english/troubleshooting/guide/trouble.html

"Web Conferencing Server Has Reached Its Licensed Capacity

Problem The user receives the message "The web conferencing server has reached its licensed capacity for the current time. Please try your meeting again later."

Solution Buy more licenses, or change the Cisco Unified MeetingPlace Express web floater ports or web overbook ports settings or both. For details, see the administrator configuration and maintenance guide for Cisco Unified MeetingPlace Express at this URL:

http://www.cisco.com/en/US/products/ps6533/prod_maintenance_guides_list.html

Ginger