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New Member

Multilple After Office Hours message

Hi Guys,

Here is the scenario.I have three branches and for each branch I have created separate AA .But how do I create seperate After-Office-Hours (4 pm - 8 am) message for all the three branches using schedules and Unity connection Call Routing rules.

I am using Unity Connection 2.1 and Call Manager 6.0

1 REPLY
New Member

Re: Multilple After Office Hours message

Assuming you've already got calls routing to the proper call handler for each branch during office hours, you don't need to make any change to call routing rules to handle the off-hours messages. For each call handler, you choose an active schedule (in the Active Schedule field on the Edit Call Handler Basics page). The active schedule defines when the call handler's standard and closed greetings play. It's the closed greeting that you want to record with the after-hours info for the branch.

Here are some links to more info:

Overview of Call Handler Greetings:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag060.html#wp1052414

Schedules and Holidays:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration/guide/2xcucsag040.html#wp1050521

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