If you need to configure Music on Hold on Callmanager, follow the below steps
1. First we need to upload the WAV file to CUCM. This is done under Media Resources > MOH Audio File Management. By default CUCM comes with a good copyright free MOH file
2. Click the Upload File button (Uploading the file can take some time as this not only uploads the file, but it also convertd the file into all the necessary codecs as well. Cisco does not recommend performing this action in a live environment during normal business hours as CUCM dedicates all the resources for this task and can affect the call performance of the network.)
3.Once the File is uploaded and ready,we need to configure an MOH audio source. This is done by going to Media Resources > Music On Hold Audio Source
4.Click Add New
5.You'll able to configure the MOH audio stream number, audio source name, multicast and repeat play back settings.
6.Now you'll need to enable the MOH server by going to Media Resources > Music On Hold Server.
MoH server can be configured either as a unicast or a multicast server. Multicast configuration conserves both server resources and the bandwidth as it has to play only a single audio stream, whereas in unicast each held call requires a separate audio stream.
The music files we use for the MoH server should be in the format of .WAV and Cisco recommends them to possess some additional characteristics too.
Sample rate should be 8, 16, 32, 48 Khz Can be stereo or mono 16bit PCM WAV
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4