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MVA issue getting the proper prompt

Hi,

It seems that I have an issue getting the MVA operational.

Actually I use a H323 gatway connected to the CUCM, so when I call from my remote destination I have the prompt saying " Please enter your userid ..." rather than getting the pin prompt.

I did a trace on the CUCM then it seems that my remote destination is properly recognized :

2010-06-24 18:21:01,269 DEBUG [http-8080-Processor24] controller.IVRGetAudioFile - [CCM_IVR]:: IVR get Filename
2010-06-24 18:21:01,270 DEBUG [http-8080-Processor24] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile()
2010-06-24 18:21:01,271 DEBUG [http-8080-Processor24] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 1.au and  locale = en_US
2010-06-24 18:21:01,271 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::execute(): action start
2010-06-24 18:21:01,272 DEBUG [http-8080-Processor24] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 1.au and  locale = en_US
2010-06-24 18:21:01,273 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::srcdir: en_US
2010-06-24 18:21:01,274 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::-new-code-got-callerid-as-remotedest: +447976852817
2010-06-24 18:21:01,275 DEBUG [http-8080-Processor24] controller.IVRGetAudioFile - [CCM_IVR]:: getting the file now
2010-06-24 18:21:01,275 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::srcdir: en_US   sessionid:1472FAADA95E59CFE334AD38AFA395FF
2010-06-24 18:21:01,277 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::remotedest: +447976852817   sessionid:1472FAADA95E59CFE334AD38AFA395FF
2010-06-24 18:21:01,278 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::Host: 10.100.210.11:8080
2010-06-24 18:21:01,279 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::Content-Type application/x-www-form-urlencoded
2010-06-24 18:21:01,279 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::Connection: close
2010-06-24 18:21:01,280 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::Accept: text/vxml, text/x-vxml, application/vxml, application/x-vxml, application/voicexml, application/x-voicexml, text/plain, text/html, audio/basic, audio/wav, multipart/form-data, application/octet-stream
2010-06-24 18:21:01,280 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::User-Agent: Cisco-IOS-C3845/12.4
2010-06-24 18:21:01,281 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]<--- getUserIdFromRemoteDestination- DB Query -->   remoteDest  = +447976852817
2010-06-24 18:21:01,285 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]<--- isPartialMatchEnabled --DB Query -->   sql:  = select paramValue from processconfig where paramName ='RemDestCallerIDMatchType' and tkService ='0'
2010-06-24 18:21:01,325 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]<--- isPartialMatchEnabled --DB Query -->   RemDestCallerIDMatchType:  = 1
2010-06-24 18:21:01,327 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]<--- getUserIdFromRemoteDestination()  -- partial match enabled
2010-06-24 18:21:01,328 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]<--- getNumDigitsPartialMatch --DB Query -->   sql:  = select paramValue from processconfig where paramName ='RemDestCallerIDMatchDigits' and tkService ='0'
2010-06-24 18:21:01,329 DEBUG [http-8080-Processor23] util.IVRDBInterface - [CCM_IVR]IVRDBInterface.getUserIdFromRemoteDestination() -->java.lang.NullPointerException
2010-06-24 18:21:01,329 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::ccmusername: null
2010-06-24 18:21:01,330 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]::ccmusername:is Null ?? null
2010-06-24 18:21:01,331 DEBUG [http-8080-Processor23] controller.IVRCalleridLookup - [CCM_IVR]IVRCallerIdLookup::execute(): ccmusername is Null and action forwarding IVRUserid
2010-06-24 18:21:04,631 DEBUG [http-8080-Processor25] controller.IVRGetAudioFile - [CCM_IVR]:: IVR get Filename
2010-06-24 18:21:04,632 DEBUG [http-8080-Processor25] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile()
2010-06-24 18:21:04,633 DEBUG [http-8080-Processor25] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 3.au and  locale = en_US
2010-06-24 18:21:04,634 DEBUG [http-8080-Processor25] controller.IVRGetAudioFile - [CCM_IVR]::getLocaleFile() fileName = 3.au and  locale = en_US
2010-06-24 18:21:04,637 DEBUG [http-8080-Processor25] controller.IVRGetAudioFile - [CCM_IVR]:: getting the file now


However there is the error message "IVRCallerIdLookup::execute(): ccmusername is Null and action forwarding IVRUserid " where I do not understant what's wrong as my userid is properly configured and added to the dn ?

Does anyone have any ideas ?

Regards

Laurent

1 REPLY
New Member

Re: MVA issue getting the proper prompt

Hi,

I just found the issue ...

I am hitting the following bug id:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsy60115

Best Regards

Laurent

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