It seems like a Calling Search Space/Partition issue. Is the profile DN in the same partition as the phone's DN. If no, then make sure that the CSS assigned to the MWI OFF has access to the phone's Partition. Also, make sure that the phone's CSS has access to the MWI OFF Partition.
The CSS associated with user, phone and MWI on/off are correct. I solve the problem deleting the phone whose number has the light always on. I have recreated the phone with the same conf and all works fine !?!?!?!?!
I have solved the problem but it's possible that in the future it can reappear.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...