MWI issues on Unity Connection version: 7.0.2.10000-38

kevin.sullivan · ‎09-01-2009

We are thinking about moving to Unity Connection. We are running it with a limited amount of people. We have run into a problem with MWI. When a message is received the MWI works BUT if the message is left overnight the light will go away. I am able to resync the MWI manually on the user or the system.

Has anyone run into this?

Rob Huffman · ‎09-01-2009

Hi Kevin,

The first thing that comes to mind is that these "Pilot" users still have a mailbox configured on the "old" system and that the MWI resync from the "old" system is turning the lamps off over night, when it doesn't see any messages.

Just a thought,

Rob

kevin.sullivan · ‎09-03-2009

That was it.

Thanks Rob

Rob Huffman · ‎09-03-2009

Hi Kevin,

Good stuff! You are most welcome my friend.

Cheers!

Rob