I have applied the most recent es 28 service release for unity for domino.
The MWI will not go off after i read the messge on my notes client BUT, when i DELETE the message from my notes client, the light will go out.
Also, wondering if when you listen to a message from the phone, should the domino server make the message appear as a read message as well. If so, it does not. The message still appears as new in the mailbox.
Are these normal?
You should also apply ES52.
Regarding your questions, MWI behaviour is not consistent with the manner in which it was designed to work.
The quickest and most efficient means of resolving your issue would be contact TAC as there are a number of things to look at. Alternatively you may contact me directly at firstname.lastname@example.org. I am a CPR engineer with ESCBU and work with TAC to resolve issues regarding Cisco Unity
I'll quote from the Release Note for bug CSCdy26958 (which seems fair, since I wrote it):
"Two separate tags are used by Lotus Domino in relation to the "read" status of a particular message. The "Read" flag is used by the Notes Client to toggle an icon in the client's UI. This flag is updated automatically when a message is opened in the Notes Client, and it can be set manually by the user through the Client's UI. The "UCUnseen" field is used by Domino to determine whether a voice message has been opened. This field is updated automatically by Unity when the user listens to a message over the telephone. It is also updated automatically by the Notes Client when the user opens the message in the Client. The user cannot manually set this field. The "Read" flag and the "UCUnseen" field are not synchronized by Domino. So, if the user listens to a message and then manually sets the "Read" flag to mark the
message as not read, the Message Waiting Indicator on the telephone will not light again.
"However, if a message is listened to via the Unity TUI, Unity sets both the "UCUnseen" flag and the "read" flag. So, the message will appear as "read" in the Notes Client.
"In versions of Domino and Notes prior to 6.0.3 and 6.5.0, the synchronization of "read" marks between the Unity TUI and the Notes Client was poor, and often did not update correctly. Lotus fixed this problem starting with the 6.0.3 and 6.5.0 releases."
So about your first question: when you open a message in the DUC-enabled Notes client, the MWI should go off. If that's not true, you should open a case with IBM support. If however you are not opening the message, but just marking it read, the MWI won't go off.
About your second question: Unity tries to synch the read marks, but Lotus says this was not working correctly on their end until version 6.0.3 and later.
Unrelated question, hoping you'll see this:
Is Domino 6.0.3 and/or Domino 6.5 officially "supported" by Cisco at this time?
I have a handful of customers who are adamant about wanting to run 6.5, but I've told them that it's not supported yet per the Compatability Matrix which shows last update March 23, 2004:
However, you comment on using 6.0.3 and/or 6.5.
Perhaps the question is, does the Domino version matter? Or only the DUCS/Notes Client version, as the URL above seems to hint at? Other than the growing pains of DUCS and Unity's integratino with Domino and whatnot, I've had great luck with but 5.0.11 and 6.0.2 -- but I've been telling customers to be patient for 6.5, which has led to us having to do some very strange "UM" deployments (customers setting up completely separate systems because they don't want to run anything but 6.5).
Can someone with "Unity Authority(tm)" comment on this?
Domino 6.0.3 works swell. You'll need to disable SysCheck so Unity won't complain about it, however. Starting with Unity 4.0(4) we removed most of the version checks. 4.0(4) is due to release in about a month.
You're on the right track about DUC and Domino versions, by the way. DUC 1.2.2 will support Domino 6.5. We're testing pre-release DUC code right now as part of our 4.0(4) qualification. Once IBM releases it, you'll get R6.5 support. Again, that's supposed to happen in May.
(DE Manager for Unity for Domino)
Thanks for your quick reply. Can you quickly confirm the dependancies here:
1. Unity relies on the DUCS version, and the version of the local Notes client
2. Unity itself doesn't "care" about the Domino verson, but DUCS does
Is that accurate? I want to ensure I understand the relationships, so I can accurately relay this sort of information to customers.
Run the Message Store Configuration Wizard with the flag:
where xxxx is today's DOH password. All SysCheck tests become optional, and you can choose to ignore the error about the Notes version.
As usual, use these backdoor procedures at your own risk. (I'm sure someone requires me to make such a disclaimer.)
youll have to excuse me but i have no idea how to set up message store configuration wizard with the flag you listed.
can you please be more specific.
Any news on the release of Unity 4.4 or DUCS 1.2.2? I am currently installing our Unity server and would like to use a 6.5 compatible platform.
That's accurate for Unity. DUC 1.2.2 will be a little bit later than that. We are wrapping up testing at an EFT site and want to make sure everything is thumbs up before Lotus will release the new DUC. We're figuring it will be available from the IBM web site around the end of May.
Really sorry: I missed your reply somehow.
Anyway, to run the MSCW like I said:
c:\commserver\configurationsetup > setup -J:xxyy
Where xxyy is the DOH password for today. You can figure the DOH password as (Year - month) (month + day), so today's password is (2004 - 5) (5 + 13) or
Is it possible to install 4.03 Unity with Domino 6.5 using this method?
I keep getting the following error message during the message store phase of the install.
"Cisco Unity has NOT been properly installed."