I have a phone that has the MWI on, it indicates that there is new voicemails and the envelope is blinking on the line. However, if you login to the voicemail for that line, there are no messages. Actions I have tried include:
- Erase reset phone
- Delete recreated the Unity account
- Assigned new # and created new mailbox for line / receieved message / then put the original line back
Any thoughts on what steps to take from here or what to look at?
ndehmer, thanks for the assistance. And the tool is quite helpful, but I was able to resolve this issue this morning with the following command: utils cuc cluster renegotiate. I ran it on the pub. Rebooted the sub and then ran it on the sub. The phantom messaged dropped out as the sub completed it's negotiation (it appeared).
This looks to have been a DB replication issue then. Out of curiosity, why did you choose the renegotiate command? You would generally use that if you've replaced the Publisher. Essentially, it overwrites the DB with that from the Subscriber and then sets up replication again. Just curious to know if you have done anything with your Publisher or if this was simply a replication issue (either way - the command still resets replication in the cluster).
The issue actually developed after completing 4-corner testing. It's a new install, so I was ensuring everything would properly withstand a power outage, and then properly come back online to a normal state. Initially, it had an issue with proper synchronization with the pub/sub. Hence, your thoughts, and we did that same process to resynchronize between the two. However, after everything came back to a proper normal state, I had the issue with the one mail box and I guess a “phantom” entry somewhere in the database. After exhausting all the other avenues, I had a feeling it was something with the database and thought I’d at least try this to see if it might clean up the database info. Hope that helps better understand how transitioned.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.