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Community Member

MWI/ Unity

Hi,

Unity Release: 4.0 (2)

CM Release: 3.3.(4)Sr2 es49

I'm having problem with the MWI, the user have messages in his voice Mailbox and the light doesn't come on his phone, here are the things I have done,

1. refresh status ( no result)in the box , it says that the MessageWaitingRequest is pending?? I dialed my DN to turn the light ON or Off and that worked , so it's not the led of the phone.

2.Verified the ports , 20 ports has the MWI allowed.

3. The re-synchronisation is scheduled automatically at 3:00AM every day.

4.I changed the extension number, to see if it would light on my phone(no result).

5.No specific mention in the Event Viewer to that matter.

6. I deleted the Box,re-create, ( no result)

It's only for a user in particular, it's not at large in the system.

Does anybody has any ideas why I have that condition.

Thank you in advance.

2 REPLIES
Anonymous
N/A

Re: MWI/ Unity

Turn on Port monitor and status monitor in Cisco Unity tools. When you do an MWI refresh, do you see the MWI digits sent. If so, verify the following:

Make sure in your DNB report in Call Manager that the MWI number isn't listed in the report as a rogue number. You will need to delete the number.

Community Member

Re: MWI/ Unity

Hello - were you able to resolve this problem? I am having a very similiar issue.

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