Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

My patience is almost gone....

Hello everyone,

I am changing my router from a 2851 to a 2801. All my configuration is working fine with the existing router. To give the new router the good configuration, I have copied my config files (from my old router, running-config from the router and running-config-CUE from CUE), to a tftp server. After that I arrange my config files to adjust the interfaces names (Gig 0/0 to Fa0/0, etc...). Up to this point it was going fine. After I copyed the files to the new router, it worked moslty well. After that I made a Backup from my old router using Unity Express Option in the GUI interface, to a ftp server. Again, no problemo there. But now, I try to login to the new Unity Express GUI interface to restore my backup, but it says that he lost contact with the host Router and gives me the window where I can give him the address of the CME, the username and password. So I give him the username and password that I am pretty shure are the right one, but he gives me that message every time "Login to Cisco CallManager Express as Administrator failed. Check your CallManager Express configuration.".

I use the same username to login to my router on console port 0, and that password does not work. I try to use the usernname and password that I use to login to UnityExpress GUI and it does the same. I have even created a new administrator user in CUE (command-line), cause I am able to login using the command line (service-module service-Engine 0/0 session) and even with the new user its not working

So, I don't know anymore where to look and what to look for??

Thank you for any help and hints given.

I don't want to reinstall almost everything!!!


New Member

Re: My patience is almost gone....

I was missing html files in Flash:. The message was not clear. After adding the files, it was working fine.

New Member

Re: My patience is almost gone....


I am having the same problem can you please tell me what are the html files you are refering to, because i checked my flash and i cannot find anything like this, here is the content of my flash

1 35297332 Sep 20 2007 14:45:00 +03:00 c2800nm-spservicesk9-mz.124-4.XC7.bin

2 1826 Aug 3 2007 05:48:10 +03:00 sdmconfig-28xx.cfg

3 6036480 Aug 3 2007 05:48:40 +03:00 sdm.tar

4 861696 Aug 3 2007 05:48:56 +03:00 es.tar

5 1164288 Aug 3 2007 05:49:16 +03:00 common.tar

6 1038 Aug 3 2007 05:49:32 +03:00 home.shtml

7 113152 Aug 3 2007 05:49:48 +03:00 home.tar

8 1697952 Aug 3 2007 05:50:10 +03:00 securedesktop-ios-

9 416354 Aug 3 2007 05:50:32 +03:00 sslclient-win-

10 2489775 Sep 11 2007 15:34:06 +03:00 apps31.8-3-2SR1.sbn

11 522453 Sep 11 2007 15:34:38 +03:00 cnu31.8-3-2SR1.sbn

12 2378027 Sep 11 2007 15:34:58 +03:00 cvm31sccp.8-3-2SR1.sbn

13 326254 Sep 11 2007 15:35:10 +03:00 dsp31.8-3-2SR1.sbn

14 308397 Sep 11 2007 15:35:24 +03:00 jar31sccp.8-3-2SR1.sbn

15 643 Sep 11 2007 15:35:42 +03:00 SCCP31.8-3-2SR1S.loads

16 643 Sep 11 2007 15:35:52 +03:00 term31.default.loads

Thanks a lot for your help

New Member

Re: My patience is almost gone....

Hi, there should be a folder name "html" in your flash. It is created when you untar a new IOS in your router.

New Member

Re: My patience is almost gone....


Thanks a lot for your reply, i dont have the html folder as i loaded the .bin IOS image to the router using TFTP, i would really appreciate it if you can direct me to the IOS you used so i can download it and untar it to take the required html folder

Thanks a lot


New Member

Re: My patience is almost gone....


to untar an IOS image in your router, and to use the approriate one, you need to know the router model and characteritstics. So I will not be able to give the right IOS name tar file I used. But you could use the software advisor on the cisco download page ( and find the right tar file to use.

I hope this helps.

New Member

Re: My patience is almost gone....

I don't remember but try using either the IP of the service module or service engine. One or the other should work.

New Member

Re: My patience is almost gone....


Make sure that 1. ip http server is configured on your router and 2. you have configured the web admin system name username {password string | secret {0 | 5} string} to log into CME.

Hope this helps.