Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Need help on changing the moh file on CCM 6

Hi

Can any one please help me on how to change the moh file in ccm 6 .Please do also tell me on hot to conver the audio file format to the CCM requirements.

Faizal

1 REPLY
Hall of Fame Super Red

Re: Need help on changing the moh file on CCM 6

Hi Faizal,

Creating Audio Sources

Most standard wav files serve as valid input audio source files, including the following file types:

•16-bit PCM (stereo/mono)

•8-bit CCITT a-law or mu-law (stereo/mono)

--------------------------------------------------------------------------------

Note The Music On Hold feature does not support the MP3 format.

--------------------------------------------------------------------------------

In creating an audio source, the following sequence takes place:

•The administrator imports the audio source file into the Cisco Unified Communications Manager music on hold server. This step may take some time to transfer the file and convert the file to the proper format(s) for the music on hold server to use.

•The administrator must import the audio source file to each MOH server in each cluster prior to assigning an audio source number to the audio source file.

•The music on hold server uses the local audio source file(s).

•The music on hold server streams the files by using a kernel mode RTP driver as Cisco Unified Communications Manager needs or requests.

Configuring a Music On Hold Audio Source

Perform the following procedure to add or update a Music On Hold audio source. Use this procedure to associate an existing audio source with an audio stream number or to upload a new custom audio source.

--------------------------------------------------------------------------------

Note If a new version of an audio source file is available, you must perform the update procedure to use the new version.

--------------------------------------------------------------------------------

Procedure

--------------------------------------------------------------------------------

Step 1 Choose Media Resources > Music On Hold Audio Source.

The Find and List Music On Hold Audio Sources window displays.

Step 2 Perform one of the following tasks:

•To add a new Music On Hold audio source, click Add New.

The Music On Hold Audio Source Configuration window displays.

•To update a Music On Hold audio source, locate a specific Music On Hold audio source as described in "Finding a Music On Hold Audio Source" section

Step 3 Enter the appropriate settings as described in Table 7-5.

Step 4 Click Save.

If you added a Music On Hold Audio Source, the list box at the bottom of the window now includes the new Music On Hold audio source.

--------------------------------------------------------------------------------

Note The MOH Audio Source File Status pane tells you about the MOH audio translation status for the added source.

Managing Audio Sources

After music on hold audio sources are created, their management occurs entirely through Cisco Unified Communications Manager Administration. Choose Media Resources > Music On Hold Audio Source to display the Music On Hold (MOH) Audio Source Configuration window. For a given audio source, use this window to add, update, or delete a music on hold audio source. For each audio source file, assign a music on hold audio source number and music on hold audio source name and decide whether this audio source will play continuously and allow multicasting. For an audio source, this window also displays the music on hold audio source file status.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmoh.html#wp1071920

Hope this helps!

Rob

556
Views
0
Helpful
1
Replies
CreatePlease to create content