Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.


Need Urgent Help Plz Unity Migration


We have migrated the unity server 4.2 from one domain to another domain. I did as per cisco docs and backup the unity using DIRT.

I then uninstalled unity and joined ot the new domain and reinstalled a new fresh version

I restored the unity from DIRT but I have a problem which is unity is not delivering the messages and moving them to the fialed folder under UnityMTA.

I checked the event log and I get the Unity_UMR Event ID 113

Message from an unidentified caller ()

to recipient could not be delivered [Error:80040920]. It was moved to the failed directory. This can occur for several reasons: the recipient mailbox may be disabled or inaccessible, Cisco Unity may be having trouble connecting with the partner server, or the Cisco Unity messaging component may not be properly configured. If this condition persists, contact Cisco TAC. 0x00001785

I tried to rerun the permission wizard and store wizard and still same issue.

I appreciate any help,


New Member

Re: Need Urgent Help Plz Unity Migration

Are the Unity server and the Exchange server located in the same domain in the new setup or seperate domains?


Re: Need Urgent Help Plz Unity Migration

Sorry for the delayed reply. Both the unity and exchange reside on the same domain but different sites.

THe problem was resolved after running the below in sequence:

Service Configuration Wizard

Permission Wizard

Message Store Wizard

I still have some issues which I am working on,

Will let you know if I have any other problems,


CreatePlease to create content