New messages in UNITY

[gonzalezel]

is there a way to find out if a user has new messages in their inbox for UNITY? Users are saying the light is not coming on when they receive messages but I wanted to see if they even have new messages beforehand.

[Rob Huffman]

Hi Efrain,

This should help you determine this info;

Subscriber Message Activity Report

Use the Subscriber Message Activity report to diagnose voice message problems reported by a subscriber (for example, voice messages are not being sent or received, or the message waiting indicator is not being turned on or off properly). You generate this report for an individual subscriber only.

The Subscriber Message Activity report includes the following information:

Date and Time The date and time that the subscriber took action on the message.

Source Either the computer or the phone that generated the message activity.

Action Taken in Response to Message The activity that took place in regards to voice messages (for example, New Message, Message Read, Save, Delete, Mark New, Login, and Logoff).

The actions MWI On Requested and MWI On Completed indicate, respectively, that Cisco Unity sent a request to the phone system to turn on the MWI and received a request-completed confirmation. In cases where the phone system does not provide a confirmation, Cisco Unity assumes the request was successful.

Number of New Messages The number of new voice messages in the subscriber mailbox.

Sender's Name and DTMF The name and extension of the message sender, if known.

Date and Time Message Arrived The date and time that the message arrived in the mailbox.

Dial Out Number The number to which a message notification was sent.

Dial Out Result The result of the outgoing call for the message notification. Possible results include:

Busy The dialed number was busy.

Connected The called party answered the phone.

Failure The call failed.

Port Disabled All ports for outgoing calls were disabled.

Port Unavailable No ports were available for the outgoing call.

RNA (Ring No Answer) The dialed number did not answer.

Release The result is unknown. This typically happens for notifications sent to pagers.

Unknown The result is unknown.

From this 4.0.5 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_chapter09186a008044380e.html#wp1327012

Hope this helps!

Rob

[gonzalezel]

thanks Rob, unfortunately when I tried to produce the report for a user I got nothing. I'm assuming it would've just popped up and not have to go on the server and track it down.

[Bradford Magnani]

Efrain,

Another way you can view users' inboxes is using the DOHPropTest tool.

Run X:\Commserver\Techtools\Dohproptest -a from a command line where X: the drive on which Cisco Unity is installed.

The default is C:\Commserver. Be sure to type the -a option.

In the DohPropTest login dialog box, leave the Password field empty and click OK.

Click Ignore to enter the read-only mode of DohPropTest.

From the list on the left side of the window, click MailUsers.

From the middle list, click the subscriber whose mailbox you want to view.

Select the user and then click "Get User's Mailbox" then hit OK.

It will list the user's mailbox contents if they have any messages. If it's Unified, it will also show the emails that are in their inbox. If you highlight a particular voice mail message and scroll down to the AVP_READ field, the value 0 means unread, the value 1 means read.

Another way you could check their inbox is by logging into OWA (Outlook Web Access) for that particular user. If it's voice mail only, the password should be whatever you configured upon installation (users don't typically use this, or know it exists even). If it's unified, you'd have to know the user's corporate AD password.

Hope this helps,

Brad