New subscriber: Can't leave message from outside, works internally
I built a new subscriber today (Unity UM 4.0(4)) and external callers hear the subscribers greeting, but don't hear a beep and can not record a message. However if I dial it from my 7960 IP Phone I hear the subscriber's greeting, a beep and can leave a message.
Re: New subscriber: Can't leave message from outside, works inte
The mechanism of a subscriber call and the "outsider" call is different.
When you dial from your extension which is a unity subscriber extension, unity recognizes your extension and puts the voicemail email into the recipient mailbox with your name. The account used is UnityMsgStoreSvc account.
When the call originates from a number not recognized by Unity, then the message is placed into the recipient mailbox using Unity_ account. It's likely that you have a permission problem where that account is not able to place a message.
The best way to determine the problem is to look at the errors/warnings in the application logs when the call is placed. Please post complete messages for the time that you had this problem - there will be more than one.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.