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New Member

New Unity Express Question

I just deployed Unity Express (8.6.7) and it works great.  One odd thing.  When I call into my CME router I have it forward the calls to the Unity Express Auto Attendant and that also works great as I hear the default sample auto attendant.  The thing that is odd is that when I try to enter an extension number with my phone keypad, it does not dial an extension but Unity express just tells me to enter a last name...so it's as if it's not picking up on the fact that I'm entering an extension right away - - I can do the dial by name though so that's odd.

 

Anything I'm missing?  We are using an ISDN PRI for incoming calls.

 

 

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New Member

Is the issue happening

Is the issue happening internally as well?

New Member

It was only happening

It was only happening externally but the issue was that I just needed to edit the script and set it up correctly - - which I had not yet done :(

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