We are using NICE to record extensions that are configured in a line group, that a hunt pilot points to. Lets say the hunt pilot ext is 2000 and line group 2001 - 2010. The extensions 2001 - 2010 are configured in nice and mapped to channels. If I cal any of the extensions in the range 2001 - 2010, NICE Call recording records the calls. If I call the hunt pilot 2000, NICE does not record the calls.
This would be the same setup for a call center where you call the support number and not the agent extensions. Is this a limitation with NICE or the NICE Engineers I am working with are struggling. I need answers urgently as we have to record these calls. We have found out that NICE is a horrible call recording system. They cannot record by device although there is an option for unique device ID and now this.
Any assistance will be much appreciated. We are on CUCM 8.6
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