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Community Member

no access to my CCM administration

Hi

i find in my CCM (version 3.3) event viewer log file and especially in application log a lot of messages like the following message :

Errors: kctiProviderOpenFailure : CTI application failed to open provider --> so no lines appear in my softphone

how i must solve this issue ??

be informed that when i logon in CCM administration page , it's display me the following message:

" you could not be autenticated successfully.."

please could you help

Regards

Zahida

1 REPLY

Re: no access to my CCM administration

This question is better suited in the IP Telephony forum.

The full error in the event log probably has a login id, etc that may not be set up in the ccm directory or may have wrong password, or may not have the devices associated to the user correctly, or CTI application use checkbox not checked on the user page, amongst other things.

Since you can't also login to CCMAdmin page, are u using right passwords? sounds like something went astray with the authentication on the system perhaps.

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