The end-users log into Unity from the phone when they have a MWI on set
1. user presses messages key on the phone
2. Unity asks for user name and password
3. Unity tells the user you have new messages
4. User presses 1 to listen to messages
5. User gets silence, no audio at all
Same when end-user records greeting for their mail box??
also notice that the Unity won't let you record a long message (the long message will be cut off and you hear a Unity prompt). For history of this site, we replaced the system board of the Unity last week. Every thing has worked except the AA. We tried to re-record the AA call handler greeting today but just heard silent when playing back the greeting, and in the mean time the customer reported they received blank (silent) messages.
As for Unity won't let you record a long message (the long message will be cut off and you hear a Unity prompt). In the configuration Record silence is defaulted at 5 sec and we changed it to 20 sec and it would allow us to record silence for 20 sec before we got cut off
Phones are passing RTP?seems not to make it to the message store????.....Any help will be appreciated?.Thanks in Advance!
we fixed the problem by disabling the second NIC. The 2nd NIC has been enable somehow but there is nothing connected to it so when the server is boot up it has a default non-routable IP address which confuses the CM.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...