Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

No Presence Status With 9971 Phones

CUCM - 9.1.2.10000-28

CUCM IM and Presence - 9.1.1.31900-1

9971 Load - sip9971.9-3-2-10

Have an issue with the 9971s not updating presence information on Jabber (windows and osx).

All phones are able to be controled from Jabber, ie. Dial, answer etc.

I have made sure of the following:

User is added to phone and line.

Phone is associated to with users profile.

Proper CTI permissions applied including allow control of phones supporting conferencing, CTI enabled etc.

Primary DN is selected.

All phones have CTI enabled.

Presence status is updated just fine on all other devices. If I move myself from the 9971 and control a 7965 presence status begins to function. However once moved back to 9971 presence status stops updating and Available never changes to On Call when I go off hook.

Again I can control the phone without any issues from Jabber.

This only happens to my users that are assigned 9971 phones.

Any ideas or places to look that I might have missed?

207
Views
0
Helpful
0
Replies
CreatePlease to create content