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New Member

Nortel PBX useing Unity VM issue, need help

Hi all,

Currently we have a T1 PRI connection between Cisco callmanager 4.1 and Nortel release 4 version3221, each side installed VM (Unity and Call pilot)

we set Nortel ADAN data as IFC=S100, USER=PRI, Side=Net, RCAP=NI2 (Because we don't have Qsig packages)

and Cisco 3845GW set with S100 protocal, side=User

Cisco IP phone DN as 3XXX, Nortel DN as 6xxx

We configured CDP so that we can dial each side directly by extention number and the call ID/Name shows well between each other.

But we have 3 questiones about the VM using.

(1)we had a problem to forward VM message to each other's side

For example, 3000 dial 6000, get a No Answer reponse so he leave a message in 6000's VM box, when 6000 receive the message, he deside to forward this to his colleague 3001, failed.

(2)we try to let Cisco UNity take over all VM services for both sides.

5000 is Unity VM pilot

If we forward 3000 to 5000

Dial 3000 from 3001 then Hear ?3000 is not available, please leave message...? correct!

but if we forward 6000 to 5000

Dial 6000 from 3000 or 6001 both Hear ?Hello, Cisco unity system,please dial the DN number...? sounds like hit the greeting...instead of "leave message" choice.

(3)Can we achieve MWI by current software release without Qsig?


New Member

Re: Nortel PBX useing Unity VM issue, need help

With Question 2, sounds like Unity "can't see" the nortel extension and thus play the general greeting.

Anything shall I need to check with unity?

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