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Not able to login using Cisco Unified Personal Communicator (CUPC)

Hi all,

I had put in the parameters for Cisco Unified Presence in CallManager 7.0.2 and Presence 7.0.4 Servers.

I had enable CTI control to users as well. In the Presence Server, I had assign users to the Profile.

When I tried to login from Cisco Unified Personal Communicator (CUPC), I could not trigger DeskPhone and Softphone from CUPC.

In the Overall System Status,

* Phone Configuration (TFTP): Download Failed. (I had created the CUPxxxx, where xxxx is user login name in CallManager -> Device)

* Presence : Connecting

* Desk Phone : Not Connected.

* Softphone : Not Active.

Any advise will be appreciated.

Thanks.

1 REPLY
Red

Re: Not able to login using Cisco Unified Personal Communicator

1) The device name should be UPCxxxx instead of CUPxxxx. And all in upper case.

2) You need to go to CUPS > System > Securing > Incoming ACL and add a "All" ACL. Otherwise, presence will not connect.

3) Go to CUCM > User Management > End user. Make sure you select an extension from the "Primary Extension" drop-down menu.

Michael

http://htluo.blogspot.com

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