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Not getting VM messages UC7.1.3

I have 2 users who state that they check there VM everydya and didn't have any, then they checked it again today and they have messages from 2 weeks ago. The system has 300 VM users on there and only 2 people have stated this issue. The customer has UC 7.1(3)

Any ideas why this would happen, I did a bulk import on all users so I know they are not setup any different from the others.

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